Voice menus, also referred to as Interactive Voice Response (IVR), comprise the backbone of any PBX system. Without them, callers would not know how to navigate extension-to-extension, nor would users be able to intricately connect the features and objects available.
Voice menus prompt callers to press keys and move through call options. A business, for example, might direct calls to one of three departments: (1) Sales, (2) Account Management or (3) Technical Support. Essentially, the hierarchy and structure of the voice menu determines which calls go where and when. In conjunction with forwarding and time routing, configurations are truly endless.
There are three primary advantages in implementing a hosted PBX voice menu.
Users can apply the voice menu PBX feature in various situations. Explore other features available at Cloud PBX Phone System and learn how they interact or connect with IVR!
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