Browse articles on provisioning IP phones and troubleshooting PBX-related problems. Learn new ways to configure your phone system and maximize its functionality. Access Knowledgebase
Read the official user guide and learn how to setup all of its built-in features. Read this guide for tutorials on call flow management (mobile app included) and softphone creation. Access User Guide
In other to use our mobile app, you must have done the following?
If you have not ordered a number with us yet, please get one before folowing the below steps.
If you already ordered a virtual phone number from us, make sure the number is forwarded to PBX phone system. To check that, please login to your account and go to MY ACCOUNT >> My Phone Numbers. There, you will be able to access the number in question by clicking on the "Details" button.
Launch the PBX phone system panel from your account menu: MY ACCOUNT >> PBX Phone System >> Launch PBX Phone System Panel.
If the PBX interface ever fails to load in your web browser, clear your cache and other temporary internet files. Moreover, if you use a browser that does not automatically update Flash (e.g. Firefox), then ensure that you are running its latest version.
Are you using Mac?
Flash is required to launch the PBX phone system panel, however Safari does not support flash.
You can use Chrome for OS X. Chrome browser has it's own version of Flash integrated.
Please check this URL: https://www.google.com/chrome/browser/desktop/
If "Download Chrome for another platform" clicked, it allows to download the OS X version
This application is available for the iOS (Apple) and Android operating systems. Links to the sites for downloading these applications may be accessed by searching for the term "phone.systems pbx mobile" on the Apple App Store (iTunes) or Google Play web sites.
In GooglePlay / AppStore please search phone.systems pbx mobile
Once the iOS or Android PBX Phone System Mobile Application has been installed, launch the application and continue as follows:
For either method, you are required to login to your account on your PC and launch the panel via MY ACCOUNT >> PBX Phone System >> Launch PBX Phone System panel. Note that you must have an active phone number with us in order to continue.
In order to generate the QR or PIN codes, access your PBX Phone System panel on a PC and click on the button located at the bottom of the left Palette menu.
Clicking on this button causes a window with a QR code and PIN to be displayed as shown below.
The QR and PIN information generated is valid for 15 minutes and may only be used for a single activation of the PBX Phone System Mobile Application. If you wish to use the QR code, then direct the camera of your mobile device towards the PC screen where that code is being displayed. The PBX Phone System Mobile Application will automatically read and validate the QR code. If you use the PIN code for authorization, you may manually enter that code into your mobile device. Alternatively, click on the generated PIN code on your PC so as to copy that code to a clipboard, and then forward that information to your mobile device for further use.
To receive or make calls with the app is very easy. Receiving incoming calls via our mobile app is totally 100% FREE. Note that there is a per minute charged for any out going call made. Charges differ from the country and operator called.
Before receiving incoming calls or making outgoing calls, please do the following:
On the mobile application, goto the settings menu and select
NOTE: The Voip device should now be green as shown on the below image. This indicates that your mobile app is connected to your PBX phone system account.
To make outgoing calls, launch the mobile application and open the Dialer. Enter the phone number to be called in an international format. NOTEthat the number should NOT include 00 or +. Only enter the country code followed by the full phone number, then press the VOIP button at the bottom right to place your calls. For example: dial 17187703665 to call our US number, 442037699519 to call our UK number, 27115682441 to call our South African number etc
Your app is now ready to receive calls and make outgoing calls as well :)